Refund policy
We have a 30-day return policy, which means that you have 30 days from the date you received the item to request a return.
To be eligible for a return, the item must be in the same condition as when you received it, unused, with all tags still attached and in its original packaging. You must also have the receipt or proof of purchase.
If you would like to request a return, you can contact us at kontakt@adrianfloren.se.
If the return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent back to us without a return request will not be accepted.
If you have any questions about returns, you can always contact us at kontakt@adrianfloren.se.
Damage and problems
Please check your order when you receive it and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can assess the problem and correct it.
Exceptions/Non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items). Please contact us if you have any questions or problems with a particular item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return has been approved, purchase the new item separately.
14-day cancellation period in the EU
Notwithstanding the above, if merchandise is delivered within the EU, you have the right to cancel or return your order within 14 days, without having to give any specific reason. As above, the item must be in the same condition as when you received it, unused, with all tags still attached and in its original packaging. You must also have your receipt or proof of purchase.
Refunds
We will notify you when we have received and inspected the return, and whether or not the refund is approved. If your refund is approved, it will automatically be made to the original payment method within 10 business days. Please note that it may take a while for your bank or credit card company to process the return so that it appears on your account.
If it has been more than 15 business days since we approved your return, please contact us at kontakt@adrianfloren.se.
To be eligible for a return, the item must be in the same condition as when you received it, unused, with all tags still attached and in its original packaging. You must also have the receipt or proof of purchase.
If you would like to request a return, you can contact us at kontakt@adrianfloren.se.
If the return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent back to us without a return request will not be accepted.
If you have any questions about returns, you can always contact us at kontakt@adrianfloren.se.
Damage and problems
Please check your order when you receive it and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can assess the problem and correct it.
Exceptions/Non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items). Please contact us if you have any questions or problems with a particular item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return has been approved, purchase the new item separately.
14-day cancellation period in the EU
Notwithstanding the above, if merchandise is delivered within the EU, you have the right to cancel or return your order within 14 days, without having to give any specific reason. As above, the item must be in the same condition as when you received it, unused, with all tags still attached and in its original packaging. You must also have your receipt or proof of purchase.
Refunds
We will notify you when we have received and inspected the return, and whether or not the refund is approved. If your refund is approved, it will automatically be made to the original payment method within 10 business days. Please note that it may take a while for your bank or credit card company to process the return so that it appears on your account.
If it has been more than 15 business days since we approved your return, please contact us at kontakt@adrianfloren.se.